Claims Management Ombudsman

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We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you please inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which is available on our Complaints Procedure page. We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Claims Management Ombudsman.

If you wish to refer your complaint to the Claims Management Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Claims Management Ombudsman their contact details are as follows:

Visit: CMC Financial Ombudsman

Call: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Claims Management Ombudsman
Exchange Tower
Harbour Exchange
London
E14 9SR

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